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Father and son

The GoBeyond Customer Charter is a set of commitments that we as Mirvac make to our customers to ensure a certain level of service, quality, and satisfaction. Built upon four principles, the GoBeyond Customer Charter serves as a guide to ensure that our customers know what to expect from us, and illustrates how we will do, what we say we will do.

OUR CUSTOMER CHARTER COMMITMENTS

Keeping you up to date with clear, responsive communication

Committing to quality and care in every little detail

Always listening so we can learn and improve

Supporting you on your journey with us

Keeping you up to date with clear, responsive communication

• We respond promptly to customer queries, requests or complaints.
• We provide accurate and timely information in all our communication with customers.

Committing to quality and care in every little detail

• We ensure quality and care in the physical design of our properties.
• We put care into the services we deliver, and work to ensure our suppliers and providers do too.

Always listening so we can learn and improve

• We listen to customer feedback and insights through multiple channels.
• We are always open to feedback.
• We view feedback as a positive thing – it is an opportunity for us to continuously improve.

Supporting you on your journey with us

• We focus on our customers' goals and journeys, both now and in the future, from starting new jobs to growing businesses or buying homes.
• We are invested in our customers' success, sharing their ambitions and partnering to achieve them.
• We consider our customers' experience holistically, supporting them every step of the way.

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Mirvac acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands and waters of Australia, and we offer our respect to their Elders past and present.  

Artwork: ‘Reimagining Country’, created by Riki Salam (Mualgal, Kaurareg, Kuku Yalanji) of We are 27 Creative.