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Complaints and Dispute Resolution

At Mirvac, our commitment is to deliver you a quality product and service experience that will meet your expectations. While we always aim to be responsive to your needs, if you have already formally raised your issue with Mirvac and still believe that we have failed to deliver on the timeliness and quality of our promise, we provide you with an avenue of formal appeal via our Customer Dispute Resolution Committee.

Please contact our Customer Dispute Resolution Committee by completing this form. We will acknowledge your issue formally within 24 hours (during operating hours) by phone. We will then liaise with you as required to work through your concerns.

Dispute Resolution

In the first instance, please contact the Customer Relationship team relevant to your state. Contact details can be found here
Please only complete the form below if you have contacted your relevant state Customer Relations team and have not had your complaint resolved to your satisfaction.

Privacy Collection Policy

The Mirvac Group (Mirvac Limited and its controlled entities) collects and uses personal information about you to provide you with information you request from Mirvac. Mirvac also uses your personal information for related purposes including to request your feedback on the products and services provided by Mirvac. If you do not provide all the personal information Mirvac requests from you, Mirvac may be unable to provide these products or services to you.

Mirvac may disclose personal information about you to third party agents and service providers to assist Mirvac in the operation of its business to provide the products and services you request. Your personal information may also be disclosed to overseas recipients who use the personal information to assist Mirvac in the operation of its business.

The Mirvac Group Privacy Policy (available on www.mirvac.com) contains information about how you may request access to and correction of personal information Mirvac holds about you, or to make a complaint about an alleged breach of the Australian Privacy Principles.

Promotion of other products and services

By submitting this form, you agree to Mirvac using your personal information to promote its products and services.  If you no longer wish to receive promotional information from Mirvac, you may advise Mirvac of your wish. The Mirvac Group Privacy Policy contains information about how you may send your request to Mirvac.

Mirvac acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands and waters of Australia, and we offer our respect to their Elders past and present.  

Artwork: ‘Reimagining Country’, created by Riki Salam (Mualgal, Kaurareg, Kuku Yalanji) of We are 27 Creative.